Real Estate agents love to talk themselves up on their social media channels to promote their business; but between all of the “success” stories and posts of new listings and sold homes, you need to look further into it. First of all, those can be posts of solds from long ago, their office listings versus personal listings, or one they worked on partially. They also don’t mean they are a great agent or the best for you. Top agents have failed many clients who needed more than just fancy video tours and advertising posts. Clients sometimes need agents who understand what they’re going through and why they’re moving. They need an agent that understands your perspective as a much younger buyer who has kids in the school system, how important location is to you, or other factors that too many agents gloss over because they think they know what is best for you. I’ve had to fire agents when home shopping for myself because a much older agent tried to tell me what I shouldn’t buy. Our first home budget was low so many agents wouldn’t even help us because we weren’t worth their time. Others would say “there’s nothing in that price range” when we found dozens on Zillow. They’d say “oh, those are condos.” Yeah, so? I would ask if they don’t show those and they’d tell us, “you don’t want a condo, it’s just a smaller place. Wait and get a house.” We finally found a nice agent but all he wanted to show us were homes he thought were best for us and only a couple from our list. When we found a few we really liked, yes, they were fixers, but we knew with our budget and our preapproval, we’d get something outdated and not exactly pretty compared to the rest of the market. We didn’t care. We just needed a place and were done dealing with horrible landlords. The last two we saw had great potential but he was trying to talk us out of them. We had already done the preapproval with him and the lender he introduced us to, but it was clear our time with him was over. We switched agents.
She was sometimes rough around the edges but she showed us what we asked for and gave some great points. We did have one disagreement that rubbed her the wrong way and she said we were wasting her time. We said fine and quickly scooted out the door. She took off frustrated and we figured, maybe we need to wait a few weeks and try again with yet another agent and a better understanding of what we want to help our next agent understand us better. An hour later, she called me and I reluctantly answered. She was the peppiest I’d heard her be. Well, she had calmed down quickly and checked out the last two properties on our list on her own and apparently, one convinced her we should buy it. “It’s perfect! It’s absolutely perfect. I’m still here. Come meet me and see it!” We were shocked but five minutes away so we drove right over and she was right! It was a cosmetic fixer but easy stuff and we did have some savings to paint and replace all the floors after close so we put in an offer at list price–it was priced to sell. We got it. It ended up a long and stressful escrow with issues on the seller side and we had to switch from an FHA loan to a conventional loan, as well as lenders when the original lender from our preapproval kept making mistakes. Finally, we closed. She stuck with us and everything was smooth through all of it. No agent is perfect and no agent relationship is hiccup free but she got the job done and was on the ball. Her communication was awesome and besides that one issue, nothing else was a problem. She was a great agent for us and did the best job of finding what didn’t exist according to some agents and she didn’t treat us like the low end buyers we were. We were newlyweds with a baby on the way but we were treated as if we were any other buyer. She worked for her pay and it took months instead of weeks, but she stuck with us and remained diligent. That’s a good agent. That home was our home for 8 years and it was a fixer that we spent those years slowly remodeling. We sold for a huge profit and bought us our next home without PMI. It was the right choice for us at the time and the other agent didn’t see that. We did because we know us and we weren’t as young and dumb as he assumed.
A bad agent can be a good person but telling a client what they want instead of showing them all options and letting them decide, is not what you should be hiring to help you. It’s YOUR money and your life. Make the decision, not them. Giving guidance is not the same as giving opinions so make sure you’re getting the advice you need versus unsolicited advice. When you hire an agent, make sure they’re listening to your needs, helping you make decisions but not making them for you, and ensure they’re focused on what YOU want to buy instead of what they want you to buy. You have to live in this place every minute of your life so make sure it’s for you and a choice by you. Make sure the lenders they refer you too are also very good.
Agents and lenders should be kind, understanding, great at listening and responding, communicative, timely, professional, and meet deadlines regularly. If they’re not picking up, timelines aren’t being met, unorganized, lazy, rude, or not acting in a way you expect, then don’t use them. Before you put in loan applications, do a prequalification first, before preapproval, and pay attention how they prioritize you, how they answer questions, how they provide information, how they provide documentation, how they correspond with you, and how they act. If you’re not sold on them, don’t waste your time. If you’re willing to proceed, then come back for preapproval but keep paying attention to them. Their prepparoval should be timely, the communication excellent, and answering all questions with knowledge and detail that helps you. The actual application begins when you get an accepted offer usually so proceed if you’re ready. If you ever feel you picked the wrong lender, tell your agent. If you feel your agent isn’t right, tell their broker in charge. Every state has different rules and times when you can switch agents so be sure you’re ready to get into escrow with your agent and lender before putting in offers. It’s crucial to have the right people BEFORE buying the house. Remember that offers are purchase contracts. They are legally binding documents and legal commitments stating the people involved, that they’re the ones getting paid at close, and that you are committed to using all those people in the contract as your real estate professionals. Buying a house is a legal procedure that can have consequences. You can be sued, fined, or worse if you try to violate the terms of the deal. It’s a real CONTRACT that must be honored and treated seriously. Make sure you trust who is on those forms with your signature.








